Roku Mobile App Cannot Find Roku Device

Roku mobile app lets you control your streaming experience by turning your smartphone or tablet into a control center for your Roku device. After the app installation, you are asked to select your Roku device from the device discovery screen. But what happens if your mobile app is not able to detect any of the Roku devices?

Despite many easy-to-use functionalities, unexpected errors are likely to happen. Let’s have a session on what could be the possibilities and how it can be resolved.

  • Your Roku device and phone are not connected to the same wireless network.
  • To check if your Roku device is connected to a public IP address, click on Settings > Network > About on your device. The problem arises when your router is not installed on your network. This can be avoided by installing a router that manages the IP addresses else contact your ISP to resolve this issue.

Note: Your devices should run on a private IP address that comes within the following ranges.

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  • Further, your network has an enabled AP isolation by default. You need to disable this setting.
  • A VPN is a bridge between your private and public network. Make sure your mobile device is not connected to VPN as some VPN applications can cause interference through the VPN making your Roku device invisible.

 If your device still doesn’t appear even after attempting the above-mentioned steps, then try the following.

 At the bottom of the Discovery Screen, tap Connect Manually to enter your device’s IP address. You can also find the IP address by visiting Settings > Network > About on your Roku device.

  • Restart your Roku device and check if it is connected to the correct wireless network.
  • For iOS users, restart your Roku app by double click on the home button and swipe the app to close it. After it is closed, launch the app by tapping on the app icon. For Android users, press the recent buttons and swipe the app to close it. When closed,  tap on the icon to launch.
  • Nowadays, routers deploy two signals for better speed and coverage. These devices are also known as dual-band routers because they transmit data that ranges from 2.4GHz (lower) to 5 GHz band (higher). While connecting these devices to your wireless network, you are given a choice to include more than one network having a similar name. Plus, ensure that your Roku device and phone are connected to the same band and network name.

 These were some of the solutions to the possible occurrences. Stay tuned for more Roku updates.


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